Troubleshooting Connection Issues

Question

Awork · Accepted Answer

awork uses a live connection to keep your data up to date in real time. If this connection can't be established, you might experience delayed updates, out-of-sync data, loading problems, or unresponsive features.

Quick Checks

Start with these simple steps:

Reload the page
Sign out of awork and sign back in
Restart your browser
Try a different supported browser (Chrome, Edge, Safari)
Check the awork Status page

Browser Requirements

Make sure you're using the current version of a supported browser and that the following are enabled:

JavaScript
Cookies
Local and session storage

Browser extensions (especially ad blockers, privacy tools, or firewall extensions) can interfere with awork.

If possible, try:

Opening awork in a private or incognito window
Temporarily disabling browser extensions

VPNs, Firewalls, and Corporate Networks

Connection problems are often caused by VPNs, firewalls, or corporate networks that block real-time connections.

Try the following:

Disconnect any active VPN connections
Switch to a different network (for example, home WiFi or mobile hotspot)
Disable firewalls (for example, Apple Advanced Data Protection, Windows Defender, JAMF Trust, etc.)

If awork works on a different network, the problem is very likely due to network restrictions. In that case, please contact your IT team to set up an exception for awork.

For Your IT Team

Please make sure your network allows:

Access to *.awork.com
HTTPS (TLS 1.2 or higher)
WebSockets and long-polling connections

Required third-party domains (not exhaustive):

*.intercom.io, *.intercomcdn.com, *.intercomassets.com
*.birdie.so
*.hcaptcha.com
*.segment.io, *.segment.com
*.launchdarkly.com
*.chargebee.com, *.chargebeestaticv2.com
*.typekit.net
accounts.google.com, apis.google.com
*.googleusercontent.com, *.gstatic.com

Desktop App

If you're using the awork desktop app:

Make sure your operating system is supported
On macOS, check that you've installed the correct version (Intel vs. Apple Silicon)

We've noticed significant performance issues with the awork desktop app, especially when used with Windows Defender on Windows. In that case, we recommend using awork in your browser instead.

Need Help?

If the problem persists, please contact awork Support and provide the following information:

Your browser and its version
Whether you're using a VPN or corporate network
Whether the issue occurs on other devices or networks as well

This helps us solve the problem faster.