Cancel your awork subscription
Cancel your awork subscription as an admin through Settings, then Subscription, to stop charges at the end of your current billing cycle
Here's how to cancel your awork subscription quickly and easily.
Note: The following steps apply only to paid subscriptions. A trial subscription cannot be canceled, not even by admins. You don't need to cancel it because it ends automatically after 14 days. If you no longer need the trial workspace, you can delete it if you like.
How do I cancel my awork subscription?
If you have admin permissions, you can cancel the subscription yourself at any time.
You can cancel directly from your account, and the cancellation takes effect at the end of the billing cycle.
You'll receive a confirmation email after canceling.
- In your awork workspace, open Einstellungen (the gear icon at the bottom left of the main menu).
- Select Abonnement.
- Click the Abonnement verwalten button.
- Then click Optionen.
- Click Abo kündigen.
- Confirm the cancellation.
FAQ
Who can cancel the subscription?
Only admins of an awork account can cancel the subscription.
Will I receive a cancellation confirmation?
Yes. You'll receive a confirmation email after canceling.
Can I cancel my annual subscription early?
You can cancel your annual subscription, but it will remain active until the end of the period you've already paid for. No prorated refund will be issued.
Can I subscribe again after canceling?
Yes. You can start a new subscription at any time, as long as you haven't deleted your data.
Will my account be deactivated immediately after I cancel?
No. Your contract will remain active until the end of the current billing period. Your account will only be deactivated after that.
Will my workspace data be kept after I cancel?
Yes. You'll have full access to your data until the end of your contract and can export it. Once your workspace is deactivated, you won't be able to access your data. Be sure to export your data before the end of the billing period.
Can I reduce the number of licenses or change my plan without canceling?
Yes. You don't need to cancel your subscription if you only want to adjust the number of licenses or change your plan. To do this, open the settings in your awork workspace and select Plan verwalten. Please note that changes to annual or multi-year plans may not take effect until the end of the subscription period, and no prorated refund will be issued.
What's the difference between canceling and deleting an account?
Canceling ends your subscription at the end of the current billing period. Your account will remain active after that, and your data won't be deleted immediately. If you want to permanently delete your account and all your data, you'll need to do that separately. You can export your data at any time before deleting your account.
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