Onboarding Packages
Enroll your team in awork's 6-week onboarding program with admin setup, training, and goal-oriented support to guarantee measurable team activity
awork is so straightforward that we're willing to back up our success: Zero risk, full activity - guaranteed.
Here's what that means:
👉 You complete the 6-week onboarding.
👉 We guarantee your team will be measurably active in awork afterwards.
👉 If that's not the case, you get your money back.
The Team-on-Board Guarantee can only be booked starting from a Standard Plan.
Key Benefits and Use Cases
- Team-on-Board Guarantee: We offer this guarantee to our Professional and Enterprise customers with a team size of at least 10 users.
- Structured Onboarding Program: Our customers go through a comprehensive program that includes implementation and training.
- Goal-Oriented Support: Enterprise customers in particular receive support upon request for configuration, data migration, and training.
How the Onboarding Works
- Get in Touch: Reach out to sales@awork.com or book a free initial consultation.
- Your 6-Week Onboarding: We guarantee measurably active use of awork. Should this not be the case, you'll get your money back.
Guideline
Here's how you'll definitely become active! 🚀
Here you'll find an overview of all the steps in our onboarding program.
These actions are also documented in our contract and are divided into steps just for admins and key users, as well as steps that all users need to complete individually.
If you follow them, your team will be guaranteed to work actively in awork after the onboarding period.
Actions for Admins and Key Users
- Joint admin kickoff with our Success Team (45 min)
- Implementation of awork configuration based on in-app onboarding
- Organization of the internal awork kickoff for your team (plus in-app user onboarding)
- Consultation sessions and Q&A (1.5 hours)*
Actions for All Users
- Attendance at your internal kickoff
- Attendance at our onboarding webinar
- Learning awork basics through in-app onboarding
- For teams with more than 20 users, 3.5 hours of consulting and goal evaluation are included in the onboarding program.*
Guaranteed Activity
We measure your users' activity directly in awork and provide reports. Successful teams are active when they:
- Average 20 actions per user per week
- Achieve at least 5 actions per user per week
If you follow the onboarding steps mentioned above, your users will hit these targets in no time. We look at the period following your internal kickoff or your consultation session with your awork Customer Success Manager.
Wondering what counts as an "action"? You'll find the definition 👉 here.
Contract & Pricing
We give you our guarantee that your team will be happy and successful with awork if everyone does their part from the onboarding program. That also means: everyone has to pitch in. That's why there's a contract between you and us that spells out the specific steps.
👉 Sign the contract directly here.
You want to take advantage of the guarantee but haven't spoken with our Sales Team yet? Just fill out the contract and we'll get in touch with you.
👉 Find all pricing information here.
❓FAQ: What happens during the individual sessions?
awork Onboarding Guide & Timeline
This guide contains all the essential details for the 6-week onboarding program and your first months with awork.
It includes the question set that your Customer Success Manager will discuss with you during the kickoff, as well as the detailed timeline.
Integrations
Want to connect your existing tools to awork? Here's an overview of all available integrations: Integrations.
Important: We're happy to help with any questions. We've developed most of the integrations ourselves and are here to support you. For missing integrations, you can use our API to create custom connections.
If you need support, our dev team is here to help.
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