Onboarding Packages

Our consulting team is happy to support you with configuring, training, and integrating awork.

Key benefits and use cases

Successfully introducing a new tool takes more than a great first impression. You need a workspace setup that fits your team, clear responsibilities, and a process that works in everyday use.

That's exactly how we support you with our onboarding packages, tailored to your team size, goals, and the complexity of your requirements.

• Structured onboarding program: A clear process combining self-paced learning modules, a project template, and consulting sessions guides you through onboarding step by step.

• Goal-oriented support: Depending on the package, we'll support you with configuration, training, and suitable integrations.

• Adoption Guarantee: With Guided Onboarding S, M, and L, we guarantee that your admins and key users will be able to independently map the agreed core processes in awork. Available for teams with 10 or more users.

Onboarding packages and booking

Our Sales team can help you choose the right package and any additional modules.

• Kickstart is a great starting point for small teams. With our support, you'll create a solid workspace setup and then be able to onboard your team independently.

• Guided Onboarding (S, M, and L) is our guided, modular process for teams with 10 or more users and more extensive requirements. It's a good fit for teams that work across multiple departments, need to map custom processes, or want to set up integrations, planning, capacity management, time tracking, and reporting.

We look at more than just the size of your team. We also consider your requirements, so you get exactly the support you need for a successful start.

You can find package details and prices on our website.

How Guided Onboarding works

Guided Onboarding combines three elements:

1. Onboarding modules in awork
   Your admins and key users learn the basics and build your workspace setup step by step by completing practical tasks.

2. A project template to track your progress
   The accompanying project makes all important milestones, tasks, and responsibilities clear.

3. Consulting sessions with your Customer Success Manager
   These sessions turn theory into practice. Based on your preparation, we'll work together to develop a workspace setup that fits your use case, processes, and goals. You'll get best practices, feedback on your workspace setup, and answers to your questions.

Onboarding starts with a kickoff meeting. After that, the modules and corresponding sessions usually take place weekly. Depending on the package you book, it may also include additional focus modules or user training.

awork Onboarding Guide

The guide gives you an example of what the modular process, sessions, and timeline for Guided Onboarding look like:

👉🏼 View the Onboarding Guide

Who is onboarding for?

The core modules and consulting sessions are designed for your admins and key users, the people who set up awork, manage it day to day, and act as the first point of contact for your team.

If user training is included in your package, we'll also help your entire team get started with awork.

Our Adoption Guarantee

We want you to finish onboarding with a configured workspace and the awork knowledge you need for a successful rollout.

That's why the following applies to Guided Onboarding S, M, and L:

For the Adoption Guarantee to apply, you must complete all agreed onboarding modules, attend the scheduled consulting sessions, and keep to the onboarding timeline agreed together.

If a significant blocker remains after you've completed all the required steps, preventing you from implementing a core process covered during onboarding, please talk to your Customer Success Manager. We'll review your specific situation together and first work toward a solution.

If all requirements are met and the Adoption Guarantee applies, we'll refund the cost of your onboarding package and any license fees you've already paid for your awork plan. Costs for AI plans and AI credits are excluded.

How can you get started?

Your Sales contact will be happy to help you choose the right onboarding package and modules. Don't have a contact yet? Simply book a no-obligation appointment with our Sales team: sales@awork.com.