awork uses a live connection to keep your data up to date in real time. If this connection can’t be established, you may notice delayed updates, data being out of sync, loading issues, or features not responding as expected.
Quick checks
Start with these simple steps:
Refresh the page
Log out and back into awork
Restart your browser
Try a different supported browser (Chrome, Edge, Safari)
Check the awork Status Page
Browser requirements
Make sure you are using the latest version of a supported browser and that the following are enabled:
JavaScript
Cookies
Local and session storage
Browser extensions (especially ad blockers, privacy tools and firewall extensions) can interfere with awork.
If possible, try:
Opening awork in a private/incognito window
Temporarily disabling extensions
VPNs, firewalls, and office networks
Connection issues are often caused by VPNs, firewalls, or company networks that block real-time connections.
Try the following:
Disconnect from any active VPN
Switch to a different network (e.g. home Wi-Fi or mobile hotspot)
Disable firewalls (Apple Advanced Data Protection, Windows Defender, JAMF Trust, etc.)
If awork works on another network, the issue is likely related to network restrictions. In this case, please consult with your IT team to add an exception for awork.
For your IT team
Please ensure the network allows:
Traffic to *.awork.com
HTTPS (TLS 1.2 or higher)
WebSockets and long-polling connections
Required third-party domains (non-exhaustive):
*.intercom.io, *.intercomcdn.com, *.intercomassets.com
*.birdie.so
*.hcaptcha.com
*.segment.io, *.segment.com
*.launchdarkly.com
*.chargebee.com, *.chargebeestaticv2.com
*.typekit.net
accounts.google.com, apis.google.com
*.googleusercontent.com, *.gstatic.com
Desktop app
If you are using the awork desktop app:
Make sure your operating system is supported
On macOS, confirm you installed the correct version (Intel vs. Apple Silicon)
We have noticed a significant performance impact on the awork Desktop App on Windows when Windows Defender is enabled. If you are using Windows Defender, we recommend using awork in a browser instead.
Need help?
If the issue persists, please contact awork support and include:
Your browser and version
Whether you are using a VPN or company network
Whether the issue occurs on other devices or networks
This helps us resolve the issue more quickly.