awork and AI

Our Approach to AI

awork uses Artificial Intelligence (AI) responsibly, transparently, and purposefully.
AI features support you in your daily work and don't replace human decisions or judgments.

AI Technology & Infrastructure

• awork uses the Microsoft Azure OpenAI Service.
• AI processing takes place within Europe (data center: Sweden Central).
• AI services are operated under Microsoft's Enterprise security and compliance standards.
• No self-hosted or uncontrolled third-party AI systems are used.

This architecture ensures a high level of security, availability, and regulatory compliance.

AI Usage in awork

• AI features support you with things like:
  • Text suggestions,
  • Summaries,
  • Recommendations,
  • Automations in your work context.
• The AI processes only workspace data that you have access to.
• AI makes no automated decisions with legal or comparable significant effects.

Default Activation & Your Control

• AI features are enabled by default in the product.
• You, as a workspace administrator, can turn off the AI feature whenever you want.
• Once you disable it, the AI's access to workspace data is completely blocked.
• No AI processing happens once the feature is disabled.

This way, you always have full control over how AI is used.

Data Protection & AI

• AI processing follows the same data protection and security standards as all other awork features.
• Your data is never used to train general AI models.
• No AI training happens with your data.
• Data transfer is encrypted.
• AI content isn't logged or permanently stored unless it's needed for processing.
• A built-in content filter blocks abusive or potentially harmful content.

Classification Under the EU AI Act

Based on the current features:

• awork's AI features fall into the low-risk category according to the EU AI Act.
• awork doesn't provide high-risk AI systems.
• No prohibited AI practices under the EU AI Act are used.

The classification and use of AI is continuously reviewed in light of regulatory developments.

Governance & Responsibilities

• AI usage is governed by internal policies and review processes.
• Responsibilities for AI, data protection, and information security are clearly defined.
• AI features are regularly reviewed against GDPR, ISO 27001, and regulatory requirements.