How can I add additional licenses?
You can increase the number of licences at any point, effective immediately. To do so, follow these steps:
Go to: Settings > Manage Subscription > Manage Subscription
Increase the number of users using the slider or number input field
Click the purple confirmation button
The new license becomes active immediately
You’ll receive a prorated invoice for the remaining time in the current billing period
Example:
Monthly license cost for one user: €12
→ You add an additional license halfway through the month
→ You’re billed approx. €6 for the remaining time
→ From the next month on, your total will be €24 for two licenses
How can I reduce or remove licenses?
A reduction of licenses if effective with the end of the current billing cycle. The following steps are necessary to decrease the amount of booked licenses:
Navigate to: Settings > Manage Subscription > Manage Subscription
Decrease the number of users via slider or number input field
Confirm the change by clicking the purple button
The reduction takes effect in the next billing cycle. Until then, you can continue using all active licenses
Frequently Asked Questions (FAQ)
What happens if I deactivate or delete a user?
What happens if I deactivate or delete a user?
Deactivating a user does not automatically reduce your number of booked licenses. To lower your license count, you must manually update it in the “Manage Subscription” section.
Can I cancel or undo planned changes?
Can I cancel or undo planned changes?
Yes, you can edit or cancel planned changes anytime. This applies as long as the change has not yet taken effect.
When do changes become effective?
When do changes become effective?
Added licenses: immediately active, billed proportionally
Removed licenses: take effect in the next billing period