Being secure also means being prepared
Even with strong safeguards, incidents can happen.
awork maintains a documented Incident Response and Breach Notification process
to ensure that any security event is identified, assessed and resolved promptly.
How to report an issue
If you discover or suspect a security issue, please contact our Security Team:
Every report is reviewed immediately, and we’ll keep you informed of the outcome.
How we handle incidents
All security events are centrally collected and assessed through monitoring systems and internal reporting channels.
awork operates a documented incident-response process covering technical, organisational and communication measures.
The process defines clear responsibilities, escalation paths and timelines, including GDPR breach-notification requirements.
Each incident is analysed post-resolution, and corrective actions feed into our Information Security Management System (ISMS).
A summary of our Incident Response Policy or related evidence can be provided to customers upon request as part of a security review or audit.
Responsible Disclosure
We welcome reports from researchers and users who help keep awork secure.
Please follow responsible-disclosure principles and avoid tests that could affect other customers.
All reports are handled confidentially, and we’ll respond once the issue has been assessed.