awork & Artificial Intelligence
Our approach to AI
awork uses artificial intelligence (AI) in a responsible, transparent, and purpose-limited way.
AI features are designed to support users in their daily work while maintaining full user control and a high level of data protection.
AI technology & infrastructure
awork uses Microsoft Azure OpenAI Service.
AI processing is hosted in Europe (Sweden Central).
AI services are operated within Microsoft’s enterprise-grade security and compliance framework.
No self-hosted or uncontrolled third-party AI services are used.
This setup ensures a high level of security, availability, and regulatory alignment.
How AI is used in awork
AI features support users by generating:
text suggestions,
summaries,
recommendations,
and workflow-related automations.
AI processes only workspace data that the respective user is authorized to access.
AI does not make autonomous decisions with legal or similarly significant effects.
Default activation & customer control
AI features are enabled by default within the awork product.
Workspace administrators can disable AI functionality at any time.
Once disabled, AI access to workspace data is fully blocked.
No customer data is processed by AI once the feature is deactivated.
This ensures customers retain full control over whether and how AI is used within their workspace.
Data protection & AI
AI processing follows the same data protection and security standards as all other awork functionality.
Customer data is not used to train general-purpose AI models.
No AI training is performed using customer content.
Data is transmitted in encrypted form.
AI content is not logged or stored beyond what is required for processing.
An integrated content filter prevents abusive or harmful content.
AI Act classification
Based on current functionality:
awork’s AI features fall into the low-risk category under the EU AI Act.
awork does not provide high-risk AI systems.
awork does not use prohibited AI practices as defined by the EU AI Act.
AI usage and compliance are continuously reviewed in light of regulatory developments.
Governance & responsibility
AI usage is governed by internal policies and review processes.
Responsibilities for AI, data protection, and information security are clearly defined.
AI features are reviewed for compliance with GDPR, ISO 27001, and applicable EU regulations.