If you have questions about awork, the Support & Help button in the app header is your central starting point. From there, you can access help articles, view content related to the page you're currently on, and contact our support team directly.
Support & Help
Open the Support & Help button in the app header.
Choose the area you need:
Open guide
Open Help Center
Contact support
Open Community
Onboarding Tutorial
You can access the free self-onboarding when clicking on > Open guide.
Help Center Articles
You'll find help articles, best practices, and guides covering all areas of awork.
Tip: Use the search bar in the Support & Help pop-up to quickly find relevant help articles.
Chat with us
You can reach our support team Monday through Friday from 09:00 to 17:00.
Ask your questions to our chat bot Fin, which is available 24/7. You can also request assistance from a team member at any time and report issues or unexpected behaviour directly.
awork Community
In the awork Community, you can exchange ideas with other users, share tips, and ask questions.
More information in this article: awork Community
FAQ
When is the chat available?
When is the chat available?
You can chat with our chat bot Fin 24/7 and request a team member at any time. Our support team is available Monday through Friday from 09:00 to 17:00.
Can I contact support by email?
Can I contact support by email?
Yes, feel free to send us an email to [email protected].
Why can't I start a support chat?
Why can't I start a support chat?
If you click Contact Support and the messenger window does not open, an ad blocker is likely preventing the chat from loading. Disable your ad blocker for awork and try again. Once the ad blocker is disabled, you should be able to start a chat with the support team normally.